Professional fees (examination, refraction, contact lens fitting/evaluation, or any services performed by the doctor) are not refundable.
Select frames have a limited, one-year manufacturer’s defect warranty. ANY ALTERATIONS OR GLUING OF FRAMES WILL VOID THE WARRANTY.
Within 30 days of the order date, if you are not fully satisfied with your frame purchase, we will credit the full amount paid for the frame towards the purchase of a new frame. This is a one time exchange.
***VSP Patients: Frame changes due to patient’s dissatisfaction with the style, shape, size, or fit are not covered by your insurance company. If a new frame is selected, patient will be responsible for the cost of both the frame and the lenses.
All lenses are custom made. Therefore, any cancellation within 60 days of the order date will be refunded up to 50% of the purchase price due to the costs already incurred by the laboratory. If progressive lenses have been ordered and you cannot adapt to them, we will have them remade to single vision, bifocal, or trifiocal lenses at no additional costs. However, you will not get a refund due to the expenses incurred by the laboratory.
Winint 60 days, if you are not satisfied with your prescription or lenses, please call our office and speak with an optician to help you with this matter.
Unopened, undamaged, unmarked, and unexpired contact lens boxes may be exchanged or returned for full credit towards the purchase of contact lenses within on year of purchase date.
We offer unlimited cleanings and adjustments for any glasses purchased in our office at no extra charge.